Jilina grace Encilay

As a dedicated Front Office Receptionist with extensive experience in hospitality, I pride myself on my ability to provide exceptional customer service in fast-paced environments. My journey began at Eldorado Beach Resort, where I honed my skills in guest relations and administrative tasks, ensuring a welcoming atmosphere for all visitors. Over the years, I have developed a keen ability to manage multiple responsibilities, from handling inquiries to maintaining office supplies and records.

Currently, I am employed at Pura Vida Beach & Dive Resort, where I continue to excel in my role by efficiently managing guest check-ins and check-outs, processing payments, and providing accurate information about our services. My strong communication skills, both written and verbal, allow me to interact effectively with guests and colleagues alike, ensuring a seamless experience for everyone involved. I am passionate about creating a positive environment and am always eager to assist guests with their needs.