Open to opportunities

Nova Buen Villafuerte

@novabuenvillafuerte

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Entry-level receptionist and customer service professional focused on fast, friendly service.

Philippines

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What I'm looking for

I’m looking for a team where I can grow, learn new systems quickly, and support guests and customers with friendly, efficient service—using my receptionist and customer service experience to resolve concerns and keep operations organized.

I’m a hardworking and eager professional seeking an opportunity to grow while delivering efficient, positive support. I’ve worked as a hotel receptionist and customer service representative, handling guest and customer needs with quick learning, adaptability, and a commitment to performing tasks well.

I’m confident in making reservations by phone and in person, greeting clients professionally, scheduling appointments, and maintaining organized calendars. I also handle front desk operations, beddings in rooms, customer orders and sales, and I’m experienced with dealing with complaints and solving problems that may arise—while maintaining confidentiality through filing, data entry, and document preparation.

Experience

Work history, roles, and key accomplishments

Hotel Receptionist

Camel’s Inn & Restaurant

May 2025 - Mar 2026 (10 months)

Greeted and assisted clients, scheduled appointments, and supported organized front desk operations. Completed administrative tasks such as filing, data entry, and document preparation while maintaining confidentiality of records.

Front Desk Operations Client Greeting Appointment Scheduling Calendar Management Administrative Support Filing Data Entry document preparation Confidentiality Customer Service Issue Resolution

Customer Service Representative

Mtools-Online Shopping, Supplier of Tools & Equipment

Aug 2023 - Jan 2024 (5 months)

Provided customer support via messenger/phone, assisted with order preparation, and supported sales to ensure customer satisfaction.

Customer Service Phone Support Messenger Support Sales Communication

Receptionist

Onyx Bnb Bed & Breakfast

Aug 2023 - Jan 2024 (5 months)

Handled phone and in-person reservations, helped guests with a friendly attitude, and prepared bedding in rooms. Managed guest complaints and resolved problems as they arose.

Customer Service Reservations (Phone & In Person)Guest Management Complaint Handling Problem Solving