Shaira User

Served as the primary point of contact for customers, providing friendly service in person and over the phone. Managed scheduling of service appointments for customers and handled various administrative tasks including filing and data entry.

Ensured outstanding customer care by directly addressing customer issues such as reservation errors, payment problems, or complaints. Trained and directed the workflow of the front desk team, resolving issues and coaching members to ensure quality operations.

Managed incoming calls, screened, and directed them appropriately while greeting visitors and addressing public and customer queries. Monitored staff movements, maintained security awareness, and organized conference room bookings and catering.

Provided front desk services for Kuya J Restaurant, assisting with customer inquiries and maintaining the reception area. Supported daily operations to ensure a smooth customer experience.

Completed a comprehensive curriculum focused on tourism principles and practices. Gained foundational knowledge in hospitality management, travel operations, and destination marketing.

Completed secondary education, developing foundational academic skills across various subjects. Participated in school activities and prepared for higher education.

Completed primary education, building fundamental literacy and numeracy skills. Engaged in basic academic subjects and developed early learning competencies.