Tien, Christine Anne Volpane

I’m a highly motivated customer service professional who learns quickly and applies new concepts with a strong principle of attention to detail and accuracy. I bring excellent communication skills, a collaborative mindset, and a steady work ethic, while staying adaptable and open to new challenges.

In my most recent role as a Customer Service Representative (Nextvas, 2024–2025), I reviewed daily process updates and guidelines via Slack and Notion, processed patient initial and refill requests through a ticketing system, and verified patient records using the Clinic App / Healthie app. I maintained strict HIPAA compliance, communicated with patients using Zoho Mail and Zoho Voice, and escalated cases with complete and detailed notes to ensure timely resolution.

Before that, I worked as a Front Desk Officer at Makiling Onsen Hotel (2023), welcoming and assisting guests, handling phone calls professionally, and supporting financial transactions through accurate documentation and recordkeeping. Earlier, as an Office Admin (Emperado, 2020), I coordinated office operations, managed appointments and customer inquiries, and handled inventory tracking, supply ordering, and customer record management.