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Michelle Hernandez

@michellehernandez

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Visionary HR leader with 30 years of transformative experience.

Philippines

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What I'm looking for

I am seeking an HR Generalist role where I can bring 30 years of experience to share my expertise and make a meaningful difference. My goal is to professionalize HR practices, Hire the right talent, drive employee engagement, and align strategies with business goals, fostering a culture of excellence and growth.

As a seasoned Human Resources Leader with over 30 years of global and local experience, I have dedicated my career to driving transformative HR strategies across diverse industries. My holistic approach to the employee lifecycle—from talent acquisition to retirement—enables me to create and implement innovative policies, processes, and systems that align with business goals. I am known for my market-savvy and tech-driven mindset, specializing in fostering culture transformation, enabling change management, and ensuring compliance.

Throughout my career, I have successfully enhanced employee engagement, built resilient teams, and cultivated high-performance workplace cultures across onsite, hybrid, and remote environments. My expertise includes HR automation, organizational development, and strategic HR planning, which have led to significant improvements in operational efficiency and employee satisfaction. I am passionate about shaping People & Culture functions that empower organizations and inspire employees to thrive.

Experience

Work history, roles, and key accomplishments

Management Services Head

Top Dynamics, Inc.

Oct 2018 - Jan 2025 (6 years 3 months)

Led operations and HR for diverse client sectors, achieving 95% client satisfaction and improving operational efficiency by 35%. Spearheaded strategic HR initiatives, resulting in 99% customer satisfaction and significant enhancements in employee engagement and service efficiency.

Client Relationship Management Change Management Human Resources Operations Operations Compliance Employee Engagement Data Privacy Business Continuity

Human Resource Consultant

Project PEARLS

Oct 2021 - Sep 2023 (1 year 11 months)

Developed and implemented HR policies and an operations manual, achieving compliance with DSWD standards. Led leadership coaching sessions and facilitated HR workshops, enhancing team performance and operational transparency.

Compliance Leadership Coaching Facilitation Employee Engagement Strategic Planning Organizational Development HR Policy Performance Monitoring

Head of Human Resources

AIG Shared Services Corp.

May 2014 - Oct 2018 (4 years 5 months)

Oversaw HR governance for all AIG entities in the Philippines, ensuring compliance with local laws and alignment with global HR strategies. Led diversity initiatives and optimized recruitment processes, significantly improving employee engagement and retention.

Compliance Recruitment Employee Relations Localization HR Strategy Performance Management Human Resources

Country Head – Employee Relations CoE

AIG Shared Services Corp.

Dec 2012 - Dec 2014 (2 years)

Served as a labor compliance advisor, developing employee relations processes and ensuring adherence to local regulations. Conducted training and established tools for effective management of employee relations issues.

Compliance Employee Relations Policy Development Training Conflict Resolution Regulatory Compliance Employee Engagement

Vice President – Human Resources

Asian Technologies Corporation

Nov 2009 - Oct 2012 (2 years 11 months)

Revamped organizational structure and led the Great Workplace Program, significantly improving employee morale and reducing turnover. Established HR policies for new business affiliates, ensuring operational readiness.

Organizational Development Employee Engagement Business Operations Team Leadership Change Management Human Resources HR Policy

HROD Director

James Hardie Philippines Inc.

Aug 2007 - May 2009 (1 year 9 months)

Enhanced labor relations strategies and implemented workshops for plant employees, resulting in improved engagement and compliance. Developed compensation structures aligned with market standards.

Employee Engagement Compliance Compensation Management Strategic Planning Policy Development

Head of Human Resources

Samsung Electronics Philippines Corp.

Jan 2006 - Sep 2007 (1 year 8 months)

Represented the Philippines at regional conferences and led the Great Workplace Program, achieving significant improvements in employee satisfaction and retention. Developed HR policies to enhance compliance and operational efficiency.

Human Resources Employee Retention Policy Development Conferences Performance Management Retention Compliance Operations

Human Resources Manager

eDATA Services Inc.

Apr 2005 - Dec 2005 (8 months)

Led an organizational audit that significantly reduced turnover and developed HR standards that improved employee engagement. Played a key role in achieving ISO certification.

Audit Employee Engagement ISO Organizational Development HR Policy

Head of HR, Finance, and Administration

Pivotal Technologies Inc.

Jan 2000 - Apr 2005 (5 years 3 months)

Established HR, finance, and administration functions in a startup environment, maintaining a zero attrition rate for three years through effective employee engagement strategies and operational efficiency improvements.

Human Resources Employee Engagement Operations Employee Relations Strategic Planning Finance Administration Team Building

HR/Personnel Assistant

Avellana & Associates, Inc.

Feb 1993 - Jan 2000 (6 years 11 months)

Supported HR functions including recruitment and employee relations, contributing to improved hiring efficiency and employee satisfaction. Assisted in budget preparation and received awards for dependability.

Human Resources Recruitment Employee Relations Budgeting Performance Management Support Communication Skills