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Alyanna Fuchs

@alyannafuchs

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Experienced HR Business Partner with a focus on operational excellence.

Philippines

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What I'm looking for

I am looking for a role that fosters collaboration, values employee engagement, and offers opportunities for professional growth.

I am a dedicated Corporate Human Resources Business Partner with a strong foundation in operations and human resources. Over the years, I have been recognized for my high level of professionalism and a proactive mindset, continuously striving to expand my skill set. My experience includes managing a headcount of over 1000 backend supports at Alorica, where I provided guidance and support to department directors on various employee relations issues, including performance management and conflict resolution.

Previously, I served as an Operations Manager at Alorica, where I managed a cluster of 300-500 headcount, ensuring alignment with organizational goals and regional dynamics. My ability to collaborate with cross-functional teams has allowed me to plan and execute projects effectively, developing contingency plans and risk mitigation strategies to minimize business impact. I have a proven track record of fostering a culture of collaboration and accountability, addressing performance issues promptly and fairly.

Experience

Work history, roles, and key accomplishments

Current

Corporate Human Resources Business Partner

Current

Alorica

Sep 2020 - Present (4 years 10 months)

Managed a headcount of 1000+ backend supports. Provided guidance and support to department directors on employee relations issues, including performance management, disciplinary actions, conflict resolution, and other HR facets.

Employment Law Employee Relations Performance Management HR Business Partnering

Operations Manager

Alorica

Sep 2018 - Feb 2020 (1 year 5 months)

Managed a cluster of 300-500 headcount including Team Managers. Collaborated with cross-functional teams to plan and execute projects and initiatives, ensuring alignment with organizational goals and objectives.

Operations Management Cross Functional Team Leadership Project Planning Risk Mitigation Strategic Planning

Team Manager

Alorica

Jul 2016 - Sep 2018 (2 years 2 months)

Led a team of 200+ representatives throughout the position. Fostered a culture of collaboration, teamwork, and accountability, promoting open communication and mutual respect.

Team Leadership Performance Management Disciplinary Actions Communication Team Building Coaching

Quality Assurance Associate

Alorica

Sep 2015 - Jul 2016 (10 months)

Facilitated quality improvement initiatives for 100+ representatives within the role. Created and implemented quality assurance strategies that fostered a culture of continuous improvement, successfully directing teams to achieve compliance with company’s high standards for excellence.

Quality Assurance Quality Improvement Compliance Process Improvement

Customer Service Representative

Alorica

Sep 2012 - Sep 2015 (3 years)

Provided proactive follow-up to ensure customer issues are fully resolved and customers are satisfied with the outcome. Met established service level objectives, including response times, resolution times, and customer satisfaction metrics.

Customer Service Customer Satisfaction Service Level Objectives Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

St. Paul University Quezon City

Bachelor of Science, Industrial Psychology

Studied the principles of industrial psychology, focusing on human behavior in the workplace. Gained knowledge in organizational development, human resources, and psychological assessment.