At Modernizing Medicine, I built and led a customer education function for a healthcare SaaS organization, spanning onboarding, product training, learning technology, and performance support. I also launched modmed® U, the organization’s first virtual university.
At CNSI, now Acentra Health, I restructured onboarding around role requirements and workflow-based practice, reducing time-to-readiness by 25%. I directed a portfolio of learning initiatives and partnered across teams to turn evolving systems and processes into practical learning.
At Blackbaud, I designed leadership development experiences for managers and leaders across multiple regions and led the enterprise launch of LinkedIn Learning, achieving 80% adoption and 65% engagement within six months. As an independent Learning Consultant, I developed a 3.5-hour SCORM-compliant EMR software experience supporting more than 4,000 clinics and hospital groups.
I currently provide part-time client service and operational support at True Beauty Aesthetics, including patient education, scheduling, and EMR documentation. I hold a Master of Science in Learning Technologies from Drexel University.
