Michelle Franks

Worked with children who have educational disabilities. Handled all fundraising efforts, providing scholarships and other aid to children with disabilities as they graduate.

Engaged with customers to provide a positive experience, becoming the most requested driver. Enhanced customer satisfaction by tailoring each ride to the customers desires.

Maintained a professional and friendly demeanor with travel agents and customers to customize individual packages for their specific needs. Continued answering calls until nightly queues were empty, ensuring everyone needing service was helped.

Managed an 8+ person call center that handled retiree healthcare through the VEBA, including hiring, retention, and compliance. Resolved customer call complaints within 24 hours, working with insurance companies and Medicare.

Adapted service department with customer service and exceeding expectations in sales by 15%. Maintained customer relationships to ensure customers continually returned for further service.

Managed office operations, work crews, customer service, and sales. Oversaw crew management including rip out, installation, and clean-up at jobs.

Reviewed, approved, and entered applications for HCAP from an at-home position. Placed calls to assist in the completion of applications with patients.

Managed charge-off accounts and related processes. Handled financial reconciliation and customer communication regarding outstanding debts.

Completed high school education at Hudson High, earning a High School Diploma. Focused on foundational subjects to prepare for future endeavors.