Michelle Clark

I am an experienced professional with a solid background in collections, customer service, and data entry. My exceptional interpersonal and problem-solving skills allow me to effectively mediate customer disputes and ensure timely payment collection. I have a proven track record of delivering excellent customer service, committed to providing efficient and effective solutions that meet the needs of both clients and the organization.

In my current role as a Customer Relationship and Collections Representative at Wiline Networks, I serve as a positive first point of contact for customers, addressing inquiries in a timely and accurate manner. I assist management in reviewing day-to-day collection activities and work closely with various departments to resolve queries while maintaining strong relationships with customers and stakeholders. My experience at Windstream as an Access Services Coordinator further honed my skills in project management and customer support, where I successfully tracked project schedules and provided necessary support to sales teams.