Stephanie Walrath
@stephaniewalrath
Dedicated customer service professional with strong sales skills.
What I'm looking for
I am a dedicated customer service professional with extensive experience in managing customer inquiries and providing tailored solutions. My role at Windstream allowed me to hone my skills in processing payments and ensuring customer satisfaction by resolving concerns efficiently. I take pride in my ability to communicate effectively and provide valuable product knowledge to enhance customer experiences.
During my tenure at Bluegrass Cellular, I developed strong call management skills and was responsible for preparing reports for management, which helped streamline operations. My commitment to delivering exceptional service has consistently contributed to achieving key performance indicators and enhancing overall customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service / Sales
Windstream
Jun 2022 - Apr 2023 (10 months)
Processed payments and reviewed plans to ensure they met customer needs. Resolved customer concerns efficiently and provided product and service information.
CSR Level 2
Bluegrass Cellular
Oct 2018 - Apr 2023 (4 years 6 months)
Prepared reports for management and handled customer inquiries regarding accounts. Utilized call management skills and generated KPI reports.
Education
Degrees, certifications, and relevant coursework
Central Hardin High School
High School Diploma, General Studies
Completed basic high school curriculum. Focused on foundational subjects to prepare for further education or entry into the workforce.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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