Stephanie WalrathSW
Open to opportunities

Stephanie Walrath

@stephaniewalrath

Dedicated customer service professional with strong sales skills.

United States
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in managing customer inquiries and providing tailored solutions. My role at Windstream allowed me to hone my skills in processing payments and ensuring customer satisfaction by resolving concerns efficiently. I take pride in my ability to communicate effectively and provide valuable product knowledge to enhance customer experiences.

During my tenure at Bluegrass Cellular, I developed strong call management skills and was responsible for preparing reports for management, which helped streamline operations. My commitment to delivering exceptional service has consistently contributed to achieving key performance indicators and enhancing overall customer satisfaction.

Experience

Work history, roles, and key accomplishments

WI

Customer Service / Sales

Windstream

Jun 2022 - Apr 2023 (10 months)

Processed payments and reviewed plans to ensure they met customer needs. Resolved customer concerns efficiently and provided product and service information.

BC

CSR Level 2

Bluegrass Cellular

Oct 2018 - Apr 2023 (4 years 6 months)

Prepared reports for management and handled customer inquiries regarding accounts. Utilized call management skills and generated KPI reports.

Education

Degrees, certifications, and relevant coursework

CS

Central Hardin High School

High School Diploma, General Studies

Completed basic high school curriculum. Focused on foundational subjects to prepare for further education or entry into the workforce.

Tech stack

Software and tools used professionally

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Stephanie Walrath - Customer Service / Sales - Windstream | Himalayas