Jasmeen Feagins

Supported operational initiatives to drive program growth, optimizing workflows and managing complex tasks to enhance team efficiency and client experience. Collaborated with cross-functional teams to resolve operational issues and analyzed data to improve client support capabilities.

Streamlined programs and systems by leveraging patient-facing experience, optimizing treatments, and enhancing communication channels between patients and clinical staff. Developed tools and processes to improve user experiences and patient-provider matching.

Managed project timelines for the Primary Care Expansion program, revamped documentation processes to enhance efficiency, and served as a point of contact for patients. Developed onboarding presentations and ensured compliance in documentation.

Acted as the primary contact for patients, managing insurance and billing information, appointment scheduling, and patient inquiries. Ensured smooth communication between patients and staff.

Collaborated with healthcare professionals to centralize treatment data for patients, managed pre-admission processes, and ensured compliance with hospital policies and insurance requirements.

Provided direct support to patients in a psychiatric setting, assisting with daily activities and ensuring adherence to treatment plans while maintaining a safe environment.

Supported individuals with developmental disabilities in daily living activities, promoting independence and facilitating access to community resources.

Taught vocational skills to individuals with disabilities, focusing on enhancing employability and independence through tailored instructional methods.