Michelle Camargo

Handle inbound calls from members and assist with dental plan eligibility, benefits, coverage, and general inquiries. Use CRM systems and Meditrac to review member information, verify eligibility, document calls, and update records accurately.

Managed patient check-in and check-out procedures and provided excellent customer service in a fast-paced medical office. Maintained HIPAA compliance and ensured patient confidentiality.

Managed patient check-in and check-out procedures and scheduled patient appointments. Utilized Athenahealth for patient management and documentation, and verified insurance eligibility and benefits.

Managed patient records and administrative tasks using eClinicalWorks. Assisted with patient appointment scheduling and insurance verification, and provided exceptional customer support over the phone while working remotely.

Assisted English and Spanish-speaking customers with account inquiries and maintained up-to-date knowledge through continuous training. Worked remotely while meeting performance and customer service standards.

Assisted customers throughout the vehicle purchasing process and provided product knowledge and financing information. Maintained high customer satisfaction standards and built strong relationships with clients.

Supervised reservation and customer service operations and responded to customer inquiries via phone and online platforms. Assisted guests with reservation concerns and supported multiple product and brand accounts.

Delivered exceptional guest service in a fast-paced environment and assisted guests with transactions and inquiries. Collaborated with team members to ensure guest satisfaction.

Attended Valencia College from 2014 to 2016.

Completed the Phlebotomy Training Program in 2015.

Holds ASCP Certification.