Open to opportunities

maria fernanda de los rios

@mariafernandadelosri

Front Desk Receptionist with 5+ years supporting patient-focused care through scheduling, HIPAA, and clear communication.

United States

Message

What I'm looking for

I’m looking to support clinical or healthcare teams by strengthening front-desk operations, ensuring HIPAA-compliant care coordination, and improving patient or member experience through fast communication, accurate scheduling, and reliable service.

I’m a Front Desk Receptionist with 5+ years of experience delivering efficient, patient-focused office administration in medical and dental settings. I’m skilled in appointment scheduling, HIPAA-compliant record handling, payment processing, and bilingual client relations—helping improve patient flow and satisfaction through clear communication and strong multitasking.

At the front desk, I streamline daily operations by greeting visitors, managing phone and email correspondence, and organizing incoming and outgoing mail and faxes to keep communications running smoothly. I proactively schedule and confirm appointments, reduce conflicts, support clinical staff with administrative coordination (including meetings and referrals), and maintain compliance while processing accurate financial records.

Experience

Work history, roles, and key accomplishments

Current

Member Experience Associate

Current

Alignment Healthcare

Sep 2025 - Present (10 months)

Delivered attentive, customer-centric member support by resolving problems and improving member satisfaction and loyalty. Coordinated with healthcare teams to align member services and advocate for member needs during team discussions.

Member Services Customer Centricity Issue Resolution Cross Functional Collaboration Member Advocacy

Secretary's Assistant

Leading Edge Collison

Apr 2024 - Aug 2024 (4 months)

Provided front-desk and customer service support, greeting visitors and resolving front-desk inquiries while handling phone and email correspondence. Organized incoming and outgoing mail and faxes and supported staff with ad hoc administrative tasks.

Client Relations Front Desk Reception Customer Service Correspondence Administrative Support Multitasking Problem Solving Teamwork

Front Desk Receptionist

The Falls Dental Care

Feb 2021 - Mar 2024 (3 years 1 month)

Greeted and checked in patients, proactively scheduling and confirming appointments to support daily patient flow. Implemented HIPAA policies for compliant record handling and delivered welcoming front-desk service to improve patient satisfaction.

Front Desk Reception Patient Check In Appointment Scheduling Confirming Appointments HIPAA compliance Patient Satisfaction Records Management Medical Terminology

Front Desk Receptionist

South Miami Pain Center

Feb 2019 - Jan 2021 (1 year 11 months)

Managed the front desk schedule using reservation tracking and confirmations to reduce appointment conflicts and streamline check-in. Processed payments and deposits, coordinated meetings and referrals to clinical staff, and resolved scheduling issues to improve clinic workflow.