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Tamerra Davis

@tamerradavis

I support health plan members by resolving benefits, claims, coverage, and healthcare navigation questions.

What I'm looking for

I'm looking for a remote healthcare operations or member services role where I can resolve benefits, claims, coverage, and care-navigation questions while delivering accurate, empathetic support.

At UnitedHealthcare, I support health plan members with medical, dental, and pharmacy benefits, eligibility, coverage, claims inquiries, payment integrity concerns, and appointment scheduling. I use Epic, Jacada, and Oracle Health to research member information, document interactions, and resolve complex concerns.

I've also supported patient financial clearance at GetixHealth and patient access at Imperial Health, verifying insurance, initiating prior authorizations, explaining financial responsibilities, and coordinating care access. I bring a Health Studies degree and a detail-focused approach to confidential healthcare information, high-volume service, and accurate resolution.

Experience

Work history, roles, and key accomplishments

P

Current

Cage Cashier

Current

101 Poker

Jun 2022 - Present (4 years 3 months)

Maintains cashier drawer and backstock balances, processes cash and chip exchanges, and documents transactions with accuracy.

Cash Handling Transaction Processing Documentation Accuracy Accountability

UN

Current

Plan Advisor / Customer First Representative Senior

Current

UnitedHealthcare

Supports health plan members with benefits, eligibility, and claims inquiries, and resolves complex issues using Epic, Jacada, and Oracle Health.

Epic Jacada Oracle Health Benefits Administration Claims Support Payment Integrity Insurance Verification Prior Authorizations Patient Financial Clearance Healthcare Navigation HIPAA Documentation Customer Service

GE

Patient Financial Clearance

GetixHealth

Oct 2020 - Sep 2022 (1 year 11 months)

Verified patient insurance eligibility and benefits, resolved coverage issues, and initiated prior authorizations.

Insurance Verification Eligibility Benefits Prior Authorizations Patient Billing Medicare Medicaid Referrals Documentation

KF

Customer Service Representative Level 3

Kforce

Apr 2020 - Mar 2022 (1 year 11 months)

Handled inbound and outbound calls, email, and live chat, providing COVID-19 information and technical support.

Customer Service Call Handling Email Support Live Chat COVID 19 Information Technical Support

IH

Patient Access Representative

Imperial Health

Oct 2018 - Jan 2020 (1 year 3 months)

Managed patient check-in/check-out, payment collection, appointment scheduling, billing, and insurance verification.

Patient Access Check in Check out Payment Collections Appointment Scheduling Billing Insurance Verification CPT Coding Microsoft Office

RS

Direct Care Associate

Robinswood School

Apr 2017 - Aug 2019 (2 years 4 months)

Provided direct care and daily support, administered medications, and documented activities and services.

Direct Care Medication administration Documentation Daily Living Support

Education

Degrees, certifications, and relevant coursework

SS

Sam Houston High School

High School Diploma, General Studies

High school diploma from Sam Houston High School, completed in May 2017.

TU

Texas Southern University

Bachelor of Science, Health Studies

Bachelor of Science in Health Studies from Texas Southern University.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Microsoft Outlook

Interested in hiring Tamerra?

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