At OroFacial & Dental Implant Surgery, I served as a primary point of contact for patients, managing check-in and check-out, calls, and appointment scheduling. I verified dental insurance benefits and explained coverage, treatment costs, and next steps.
At Orlando Heart & Vascular Center, I verified patient eligibility, benefits, and coverage before appointments. I contacted insurance carriers to resolve discrepancies and updated patient accounts with verification details.
At Advanced Physical Medicine, I coordinated communication among patients, providers, and insurance representatives while managing a high-volume caseload. I also maintained HIPAA-compliant records and supported patients with questions about treatment, appointments, and documentation.
During my Dental Assistant clinical externship at Family Dental Home, I completed 100 hours of hands-on dental training and assisted with exams, digital x-rays, and treatment-room preparation. My Dental Assistant Certification and bilingual English and Spanish skills support my work with patients and dental teams.
