Looking for a job

Larhonda Neal

@larhondaneal

Healthcare administrative professional at Family Foot Center, coordinating patient check-ins and appointments for a welcoming, efficient visit.

United States

Message

At Family Foot Center, I managed patient check-ins, coordinated appointments, and documented patient information to support a smooth and welcoming experience. I also answered patient calls and provided assistance based on their needs.

At Water’s Edge Dermatology, I handled more than 100 patient calls per day across 36 locations, helping with scheduling, inquiries, and patient concerns. My healthcare experience also includes patient registration, insurance verification, referrals, and electronic medical records.

Experience

Work history, roles, and key accomplishments

Medical Receptionist/Front Desk

Family Foot Center

Dec 2024 - Jan 2025 (1 month)

Managed patient check-ins, answered phone calls, coordinated appointment scheduling, and performed data entry to ensure smooth operations and a welcoming patient experience.

Patient Check In Appointment Scheduling Data Entry Customer Service Office Organization

Referral Coordinator / Front Desk Receptionist

Sanitas Medical Center

Nov 2021 - Mar 2022 (4 months)

Registered and scheduled patients for referrals, managed patient flow, verified insurance, collected copays, and supported virtual visit operations.

Patient Registration Scheduling Insurance Verification EMR Virtual Care Customer Service

Representative / Registrar

Good Samaritan Hospital

Apr 2021 - Jun 2021 (2 months)

Conducted patient registration and intake for Emergency Department visits, verified insurance eligibility, and maintained compliance with HIPAA standards.

Patient Registration Insurance Verification HIPAA compliance Data Accuracy

Medical Receptionist & Scheduler

Gold Coast Dermatology Center

Jan 2021 - Mar 2021 (2 months)

Checked patients in/out, scheduled dermatology appointments, managed provider calendars, collected copayments, and updated medical records.

Patient Check In Scheduling Medical Records Co Pay Collection Communication Skills

Patient Services Specialist

Water's Edge Dermatology

Sep 2018 - Oct 2020 (2 years 1 month)

Handled over 100 patient calls per day across 36 locations, assisting with scheduling, inquiries, and patient concerns while meeting quality metrics.

Call Center Patient Communication Scheduling Quality Metrics Multitasking

Customer Service Representative

Seacrest Services, Inc.

Nov 2017 - Jul 2020 (2 years 8 months)

Responded to incoming requests and coordinated service needs for residential communities, providing administrative support including correspondence and data entry.

Customer Service Data Entry Administrative Support Service Coordination

Patient Access Representative

Conduent

Aug 2016 - Nov 2017 (1 year 3 months)

Assisted patients with benefit coordination, medication authorizations, and medical equipment logistics, ensuring accurate data input into patient management systems.

Benefits Coordination Data Entry Patient Management Systems Problem Solving

Sales & Call Center Specialist

ACG Resources (AT&T Vendor)

Nov 2014 - Mar 2016 (1 year 4 months)

Managed high-volume inbound and outbound calls promoting communication services, consistently ranking in the top sales tier and recognized for outstanding customer satisfaction.

Sales Call Center Customer Satisfaction Communication Skills