MAMichelle Armijo
@michellearmijo
Compassionate social worker with extensive customer service experience.
United StatesWhat I'm looking for
As a Bachelor of Social Work graduate with a minor in Psychology, I have over 13 years of customer service experience, including 4 years working remotely. My journey has been driven by a passion for advocating for client needs and providing quality service in both retail and social service environments.
In my recent role as a Customer Support Specialist at Rue Gilt Groupe, I resolved customer concerns through various channels, maintaining a customer satisfaction rating of over 95%. My experience as a Social Work Intern at the Senior Resource Development Agency allowed me to assist seniors and disabled adults with essential services, co-facilitate support groups, and practice trauma-informed care. I thrive in fast-paced environments and am skilled in de-escalating issues while communicating with empathy.
Experience
Work history, roles, and key accomplishments
Social Work Intern
Senior Resource Development Agency (SRDA)
Aug 2024 - Present (10 months)
Assisted seniors and disabled adults with Medicaid, SNAP, housing, rent rebates, and transportation services. Co-facilitated social and support groups to promote emotional wellness and community engagement. Processed Colorado PTC rebate applications and scheduled VITA tax appointments for clients, referring them to food pantries and delivery programs while practicing trauma-informed and strengths-
Customer Support Specialist
Rue Gilt Groupe
Jan 2018 - Present (7 years 5 months)
Resolved customer concerns using Zendesk and other ticketing platforms across chat, phone, and email channels. Managed high-volume support tickets for luxury retail orders, billing, returns, and account issues, consistently maintaining 95%+ customer satisfaction ratings through timely, professional, and personalized support.
Billing Representative
Cigna HealthSpring
Jan 2016 - Present (9 years 5 months)
Handled Medicare Advantage billing inquiries, benefit explanations, and payment resolutions. Delivered accurate information with sensitivity to the needs of elderly and medically vulnerable clients.
Technical Support / Resolution Supervisor
Sprint
Jan 2006 - Present (19 years 5 months)
Led escalated call resolutions and supported technical troubleshooting for wireless services. Trained and coached team members in conflict resolution, customer retention, and communication skills.
Education
Degrees, certifications, and relevant coursework
CPColorado State University Pueblo
Bachelor of Social Work (BSW), Social Work
Activities and societies: Minor: Psychology
Graduated with a Bachelor of Social Work (BSW) with a minor in Psychology. This program provided a strong foundation in social work principles and practices, preparing for a career in social services.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Interested in hiring Michelle?
You can contact Michelle and 90k+ other talented remote workers on Himalayas.
Message MichelleFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
