Open to opportunities

Leia Lane

@leialane

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Social work student with 7+ years supporting clients remotely, focused on empathetic, confidential care.

United States

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What I'm looking for

I seek remote or hybrid roles applying social work principles to client support, case management, and data-driven intake processes in collaborative, service-oriented teams.

I am a Social Work student with over seven years of remote client support experience, combining empathy with strong administrative and data-management skills.

I have managed high volumes of confidential client data, streamlined intake processes, and generated reports and dashboards to inform management decisions.

My background includes remote customer support, COVID help desk guidance, and mentoring remote teams, alongside volunteer leadership coordinating community outreach and crisis support.

I am committed to trauma-informed, client-centered practice and seek roles where I can apply social work principles to improve access to services and optimize remote support workflows.

Experience

Work history, roles, and key accomplishments

Current

Community Outreach Coord

Current

YWCA of Greensboro

Sep 2023 - Present (2 years 6 months)

Led resource drives and coordinated volunteers for families in crisis, conducted remote client intake, and planned advocacy events and virtual campaigns for domestic violence prevention.

Community Outreach Volunteer coordination Client intake Resource Navigation Event Planning Advocacy Crisis Support Remote Coordination

Data Intake Clerk

Greenlight Connections

Aug 2021 - Sep 2025 (4 years 1 month)

Managed and verified high volumes of confidential client data, streamlined intake processes to improve team workflow efficiency, and generated reports and dashboards to support management decisions.

Data Entry Data Verification Excel Google Sheets Reporting Process Improvement Mentoring Confidentiality

Volunteer Advocate

New Hope Shelter & Advocacy Center

Jun 2022 - Aug 2023 (1 year 2 months)

Supported shelter residents with resource navigation, crisis intervention, and emotional support, and facilitated workshops on wellness, budgeting, and self-advocacy.

Crisis Intervention Resource Navigation Workshop Facilitation client support Program Administration Reporting

COVID Help Desk Rep

NC Department of Health & Human Services

Mar 2020 - Jul 2021 (1 year 4 months)

Provided remote guidance on COVID-19 protocols, vaccine scheduling, and testing while assisting with portal issues and maintaining privacy and compliance standards.

Customer Support Public Health Guidance CRM Portal Troubleshooting Privacy & Compliance Training Communication

Customer Support Rep

KellyConnect

Feb 2017 - Feb 2020 (3 years)

Delivered remote technical and retail support, documented cases in CRM systems, escalated complex issues, and mentored new hires in remote workflows and customer communication.