Open to opportunities

Alexis Steele

@alexissteele

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Dedicated customer support and operations professional with 15+ years experience.

United States

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What I'm looking for

I am looking for a role that fosters growth in Operations or Customer Success, where I can leverage my extensive experience to enhance customer satisfaction and drive process improvements.

I am a dedicated customer support and operations professional with over 15 years of experience in delivering compassionate and efficient service across various sectors, including healthcare, human resources, SaaS, and retail. My expertise lies in resolving complex member issues with clarity and warmth, managing escalations, and collaborating cross-functionally to improve processes and outcomes. I am tech-savvy, process-oriented, and mission-driven, with a deep understanding of digital health platforms and customer success.

Throughout my career, I have excelled in roles such as Resource Coordinator at Fresenius Kidney Care, where I partnered with patients and interdisciplinary teams to create actionable care plans. My experience as a Team Lead in Global Payroll Support at Rippling allowed me to maintain high customer satisfaction scores while training and mentoring new team members. I am passionate about enhancing patient and member experiences, and I continuously seek opportunities to improve processes and drive operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Resource Coordinator (Social Worker)

Current

Fresenius Kidney Care

Mar 2025 - Present (4 months)

Partnered with patients and interdisciplinary teams to create actionable care plans supporting long-term wellness goals. Educated patients on complex treatment options and connected them with relevant resources for optimal care outcomes.

Patient Education Compliance Interdisciplinary Collaboration

Team Lead, Global Payroll Support

Rippling

Apr 2023 - Present (2 years 3 months)

Provided chat, email, and video support for Rippling's Global Payroll and HRIS SaaS platforms, maintaining 95–100% CSAT scores. Trained and mentored new team members, delivering onboarding and QA feedback to uphold operational excellence.

Global Payroll HRIS SaaS Customer Support Salesforce Jira Process Improvement Team Leadership

Benefits Specialist

Liberty Energy

Jul 2022 - Present (3 years)

Supported 4,000+ employees during Open Enrollment and throughout the benefits lifecycle with clear, empathetic guidance. Resolved benefit access and enrollment issues, liaised with vendors, and ensured accurate billing reconciliation.

Benefits Administration Employee Support Vendor Management FMLA

Resource Coordinator (Social Worker)

MD Anderson Cancer Center

Jul 2021 - Present (4 years)

Conducted patient needs assessments and coordinated interventions to support wellness during oncology treatment. Maintained accurate documentation in EPIC, collaborating with interdisciplinary teams to resolve patient concerns efficiently.

Oncology Epic Interdisciplinary Collaboration Referrals

Crisis Line Counselor

The Harris Center

Aug 2020 - Present (4 years 11 months)

Responded to crisis calls with warmth and professionalism, providing immediate de-escalation and tailored resources. Accurately documented calls in real time while maintaining calm, effective communication with distressed callers.

Crisis Intervention Trauma Informed Care Suicide Prevention Documentation Communication

Shift Supervisor

Starbucks

Aug 2011 - Present (13 years 11 months)

Led daily operations and coached team members to deliver exceptional customer experiences in a high-volume retail setting. Resolved customer escalations promptly, maintained operational excellence, and drove team engagement initiatives.

Retail Operations Customer Service Team Leadership Conflict Resolution Operational Excellence Employee Engagement

Education

Degrees, certifications, and relevant coursework

University of Houston, Graduate College of Social Work

Master of Social Work (MSW), Social Work

2018 - 2020

Completed a Master of Social Work program, focusing on advanced social work practices and theories. Gained expertise in various social intervention strategies and community engagement.

University of Houston

Bachelor of Science, Psychology & Sociology

2013 - 2017

Earned a Bachelor of Science degree with a dual focus on Psychology and Sociology. Developed a strong foundation in human behavior, social structures, and research methodologies.