Open to opportunities

Darrel Beauchamps

@darrelbeauchamps

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Experienced customer service specialist with a focus on remote support.

United States

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

With over 16 years of experience in customer service across various sectors including utilities, healthcare, insurance, and retail, I have honed my skills in resolving complex issues and delivering exceptional support. My journey has equipped me with the ability to thrive in high-volume call centers, where I consistently prioritize customer satisfaction and empathy.

Currently, I serve as a Remote Customer Service Representative at National Grid, where I handle over 50 inquiries daily, educating customers on energy-saving programs and payment assistance. My commitment to excellence was recognized when I was awarded the 'Customer Care Star' for my top-tier service. I am tech-savvy and proficient in tools such as Salesforce, Zendesk, and Microsoft Teams, which enable me to provide seamless support in a remote environment.

Throughout my career, I have developed a strong ability to de-escalate high-pressure situations and collaborate effectively with teams to ensure positive outcomes. I am passionate about continuous improvement and have contributed to developing internal resources that enhance customer service operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

National Grid

Oct 2021 - Present (3 years 10 months)

Handled 50+ daily inquiries, resolving billing and service issues with speed and empathy. De-escalated high-pressure situations to deliver positive outcomes.

Customer Support Call Center Operations Remote Work Conflict Resolution Salesforce Zendesk Microsoft Office Live Chat

Customer Service Representative

Citizens Property Insurance

Mar 2020 - Present (5 years 5 months)

Guided agents through policy center processes while ensuring compliance. Handled complex policy inquiries and system issues.

Customer Service Policy Management Compliance Documentation Remote Work Conflict Resolution

Customer Service Representative / Dispatcher

Global Contact Services (GCS)

Jun 2017 - Present (8 years 2 months)

Scheduled and coordinated trips for Access-A-Ride clients. Provided real-time updates and resolved service issues.

Customer Service Dispatching Scheduling Compliance Conflict Resolution Communication

Customer Service Representative

Ashford.com

Aug 2015 - Present (10 years)

Managed 50+ tickets daily regarding orders, returns, and shipping. Provided product support and tracked deliveries.

Customer Service Ticketing Order Processing Shipping Product Support

Customer Service Associate

Pride Health Care

Oct 2013 - Present (11 years 10 months)

Scheduled appointments and supported patient services. Handled high call volume with clarity and compassion.

Customer Service Scheduling Patient Support Communication

Customer Service Representative / Cashier

Duane Reade

Jan 2012 - Present (13 years 7 months)

Delivered courteous in-store service and processed transactions. Promoted Rewards Club and supported inventory management.

Customer Service Inventory Management Retail Operations

Education

Degrees, certifications, and relevant coursework

Center for Allied Health Education

Associate of Applied Science, Radiologic Technology

Currently pursuing an Associate of Applied Science in Radiologic Technology. This program is focused on developing skills in medical imaging and patient care within a clinical setting.