Open to opportunities

Andrew Gonzales

@andrewgonzales

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Empathetic professional with 10+ years in crisis support and management.

United States

Message

What I'm looking for

I am looking for a role that allows me to utilize my crisis intervention skills in a supportive environment, fostering growth and collaboration.

I am an empathetic and mission-driven professional with over 10 years of experience across military, behavioral health, and customer service roles. My journey has equipped me with a unique skill set that includes crisis intervention, data documentation, and real-time communication. I am dedicated to providing high-quality, remote crisis support, focusing on safety, confidentiality, and cultural responsiveness.

Throughout my career, I have demonstrated a proven ability to support individuals under stress with compassion, clarity, and professionalism. My experience as a Social Work Intern at Lakeland Behavioral Health involved conducting phone-based assessments for youth and families in crisis, where I maintained detailed, real-time digital records in a confidential environment. Additionally, my role as an Operations Supervisor in the U.S. Army honed my leadership skills, as I supervised over 50 personnel and led emergency response initiatives.

Experience

Work history, roles, and key accomplishments

Social Work Intern

Lakeland Behavioral Health

Feb 2024 - May 2024 (3 months)

Provided phone-based assessments for youth and families in crisis, conducted monthly audits of patient charts for documentation accuracy, and maintained detailed digital records in a confidential environment. Engaged with clients empathetically under high-pressure conditions.

Documentation Empathy Auditing Youth Support

Support Driver

UPS

Aug 2023 - Jan 2024 (5 months)

Delivered time-sensitive packages while maintaining customer rapport. Managed daily documentation and adapted quickly to route changes and urgent needs.

Customer Service Time Management Documentation Route Adaptation Communication Skills Problem Solving

E-Commerce Team Member

Modern Outdoor Tackle

Jan 2023 - Apr 2023 (3 months)

Handled online communication, order tracking, and vendor coordination. Trained staff on digital systems and streamlined order fulfillment processes.

Digital Communication Staff Training Process Improvement Team Collaboration

Operations Supervisor

U.S. Army

Jul 2013 - May 2022 (8 years 10 months)

Supervised over 50 personnel, led emergency response, data management, and logistics. Conducted training on crisis de-escalation and safety planning while maintaining confidentiality in high-pressure environments.

Leadership Data Management Logistics Training Confidentiality