Michele Vohs

I am a dedicated and empathetic customer service professional with extensive experience in high-volume call center environments, specializing in non-emergency medical transportation coordination. I consistently deliver first-call resolutions while following strict healthcare and legal protocols.

From 2022 to 2024 I worked remotely coordinating transportation, determining eligibility, and liaising with health plans and providers to ensure members received timely care. I adhered to HIPAA and state-mandated rules while maintaining accurate documentation of all interactions.

Previously, I managed high-volume inbound calls for court-mandated clients requiring ignition interlock device support, resolving technical and compliance issues and escalating when necessary. I have a proven track record of meeting daily performance metrics for call volume and resolution rates.

I bring strong communication, escalation management, and documentation skills, complemented by training in administrative support, appointment scheduling, and confidential medical records handling. I seek to apply this experience to roles that value compassion, compliance, and reliable member advocacy.