Ogunmodede Michael

I’m a dedicated, patient-centered professional with 3 years of combined experience in call center operations and healthcare support. I’m skilled at delivering empathetic, high-quality service in fast-paced environments while managing high call volumes, scheduling, and patient intake processes.

In patient access roles, I register new patients and update demographics and insurance in EHR systems, then schedule, reschedule, and cancel appointments with accurate documentation. I verify insurance coverage and conduct real-time eligibility checks, provide pre-visit instructions, and relay patient communications to clinical staff—all while maintaining strict HIPAA compliance and patient confidentiality.

I also bring strong call center expertise from handling inbound inquiries using structured scripts and workflows, tracking interactions in call center software, and collaborating to meet performance, quality, and service-level goals. With a genuine passion for supporting access to reproductive healthcare for all community members, I’m committed to health equity and patient-first care.