MICHELE MCINTYRE

Launched and operate an independent venture, applying program management, process improvement, and operations expertise gained through previous roles.

Owned the Member Code of Conduct program, reviewing internal employee complaints of member harassment and developing fact-based resolution recommendations. Redesigned the review process into an automated system, cutting complaint processing time from several hours to under one hour.

Managed the Coinstar program end-to-end, expanding footprint and driving a 15% increase in program revenue. Directed the Shared Branching program, reducing program costs by 10% and growing program revenue by 12%.

Led branch staff to consistently meet or exceed quarterly goals through coaching, goal setting, and high service standards. Partnered with the Market Development Team on local business outreach and community events to grow membership.

Managed multiple projects for hospital and clinic clients and coached team members on account management best practices.

Built agency and hospital relationships to expand personnel placements and grow the client base.

Coached store managers and sales teams, exceeding sales quotas by an average of 15% while achieving the lowest turnover in the region for five consecutive quarters.

Completed a Change Management Certificate program, focusing on change management principles and practices.

Completed a Certified Life Coach program.

Earned a Bachelor of Science in Business with a focus on Marketing.