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Dario Andrione

@darioandrione

Operations & Process Excellence Executive at BforeAI, building company-wide KPI dashboards and automated workflows for an AI cybersecurity scale-up.

France

Message

At BforeAI, I built the operating infrastructure for an AI cybersecurity scale-up, then took ownership of process excellence across revenue, partner operations, customer success, threat-operations delivery and people operations. I designed the company-wide KPI dashboard and built automations across HubSpot, n8n, Apps Script and Slack.

At Dell Technologies, I led global standardisation programmes and delivered post-merger integration and service-centre workstreams. I’ve also managed pan-European operational and logistics projects, applying Lean Six Sigma and operational analytics to improve service delivery.

Experience

Work history, roles, and key accomplishments

Current

Head of Process Excellence

Current

BforeAI

Jan 2025 - Present (1 year 9 months)

Own operational excellence across revenue operations, partner operations, customer success, threat-operations delivery and people operations; manage direct reports. Designed and maintain the company-wide weekly KPI dashboard and board-level operations metrics.

SQL Trino Redash Google Apps Script Looker HubSpot N8n Slack Confluence FMEA KPI Frameworks Process Improvement Partner Operations Knowledge Management Grant Applications

Head of Operations

BforeAI

Jan 2023 - Jan 2025 (2 years)

Built the operating infrastructure of a US-headquartered AI cybersecurity scale-up from scratch: CRM architecture, help desk and technical support structure, ticketing and escalation workflows. Integrated Sales, Marketing and Technical Support processes in HubSpot; ran partner enablement and UAT execution.

HubSpot CRM Architecture Process Integration Partner Enablement UAT Remote Team Leadership Infrastructure Operations

Programme Management Officer

Tremau

Jan 2022 - Jan 2023 (1 year)

Programme management in a trust & safety technology start-up.

Program Management Trust and Safety

Global Project Manager

Dell Technologies

Jan 2016 - Jan 2022 (6 years)

Led global standardisation programmes, including queue-hygiene and process harmonisation across support regions. Delivered post-merger integration and channel/distributor strategy workstreams; launched and scaled distributed service centres and call-centre operations.

Project Management Process Standardisation Post Merger Integration Channel Strategy AI ML Design Thinking Operational Analytics