Michael User

Ensure client requirements are comprehensively understood and met, while sourcing new properties through canvassing. Sales and rentals of properties in the Edenvale area, maintaining high customer satisfaction levels.

Provide Level 1 technical support for Canvas Learning Management System, ensuring efficient issue resolution and customer satisfaction. Manage and document multiple support cases simultaneously, facilitating clear communication and escalation processes to Level 2 support when necessary.

Ensure client requirements are comprehensively understood and met, while effectively managing budgets and maintaining high customer satisfaction levels. Develop technical architectures and solutions, propose improvements to enhance system performance and reliability, and provide technical leadership and guidance.

Led a dedicated team of IT engineers to deliver comprehensive hardware and software support, including installation, troubleshooting, and maintenance for desktops, laptops, and notebooks. Administered robust virus protection measures and user account management, ensuring system integrity and secure access for a network serving over 1000 users.

Successfully facilitated property transactions, including sales and rentals, within the competitive Bedfordview and Edenvale real estate markets. Established and nurtured client relationships, leading to consistent deal closures and a strong network of referral business.

Provided comprehensive hardware and software support, including successful installation, troubleshooting, and maintenance of operating systems, applications, and virus protection, ensuring continuous system functionality. Managed user access by administering login credentials and delivering training and support for various devices and software.

Administered IT infrastructure, including server, email, wireless, VOIP, antivirus, and Active Directory, enhancing system reliability and user satisfaction. Implemented automated SQL backup solutions and managed Office 365 environments, ensuring data integrity and streamlined operations across multiple networks.

Provided comprehensive IT support for point-of-sale software, ensuring seamless transaction processes across various retail locations. Managed network and ADSL troubleshooting, efficiently logging and escalating issues to maintain optimal system performance and offer timely remote assistance.

Provided comprehensive IT support services, including ADSL troubleshooting, network configuration, and website design, ensuring client technical needs were effectively addressed. Developed client relations through proactive sourcing of new business opportunities and meticulous preparation of service quotes.

Successfully facilitated the sale of residential properties by securing and managing listings. Established an online presence by creating and maintaining the company website and configuring email addresses for the sales team.

Managed comprehensive project plans, ensuring alignment with budgets and deadlines while facilitating effective communication between stakeholders and team members. Monitored project progress through weekly status meetings and diligently tracked resource allocation.

Managed full project lifecycle, ensuring timely completion within budget constraints, and facilitated communication between management and development teams to align on project objectives. Implemented Agile and Scrum methodologies to enhance project efficiency, monitored adherence to SLAs, and maintained accuracy of EPM and timesheet entries.

Managed comprehensive project lifecycles, including budgeting, timeline establishment, and quality control, ensuring adherence to methodologies and standards while maintaining robust client relationships. Administered network installations, provided customer support, and managed project risks.

Conducted comprehensive audits of IT software and procedures, leading to enhancements that bolstered network reliability and scalability for user operations. Managed IT projects, including planning, scheduling, and reporting, while maintaining robust connectivity and minimizing downtime across remote sites.

Enhanced network reliability and scalability, resulting in more efficient dispatch and fleet management through effective administration of IT hardware, software, and procedures. Implemented a computerized call-taking system and monthly reporting, while providing comprehensive support, training, and customer relations management.