David Gomes
@davidgomes
I support and upgrade cloud, network, server, and endpoint infrastructure for multi-client IT environments.
South AfricaWhat I'm looking for
I'm currently supporting multiple SLA and non-SLA clients at Palmtech Computer Solutions, delivering first-, second-, and third-line escalation support across workstation, network, server, cloud, and PBX environments.
I manage infrastructure operations using Azure, Microsoft 365, Exchange, SharePoint, Intune, Cisco Meraki, Mimecast, VPNs, security platforms, backup solutions, and ConnectWise. I also plan hardware lifecycles, asset audits, infrastructure upgrades, and project rollouts.
At The Stepstone Group, I led the local IT department supporting brands including Pnet, Career Junction, Universum, and My Job MU. I managed KPIs, budgets, local infrastructure, remote-office support, projects, cloud platforms, and client-facing IT operations.
My background began in desktop, network, server, and onsite support roles, where I handled migrations, deployments, recovery, troubleshooting, documentation, and customer relationships. I take pride in going the extra mile, building professional relationships, and continuing to learn new technology.
Experience
Work history, roles, and key accomplishments
Senior System Engineer
Palmtech Computer Solutions
Mar 2024 - Present (2 years 6 months)
Provides multi-level support for SLA and non-SLA clients across various industries, managing daily operations, network infrastructure, and cloud infrastructure primarily on Azure and Cisco Meraki.
System Engineer and Team Leader
The Stepstone Group
Nov 2021 - Mar 2024 (2 years 4 months)
Managed local IT department and infrastructure for multiple brands, overseeing daily operations, projects, budgets, and team performance.
IT Support Technician, Engineer
Westech Systems
May 2018 - Oct 2021 (3 years 5 months)
Provided first and second level support, including server support, email hosting, troubleshooting, and on-site client assistance.
IT Support Technician, Assistant Manager
Enterprise Outsourcing
Aug 2017 - Feb 2018 (6 months)
Managed onsite rollouts and team performance, ensuring SLA and KPI compliance, while providing technical support and client relationship management.
IT Technician and Assistant
Bytes Technology
Jan 2016 - Aug 2016 (7 months)
Provided desktop and network support, including on-site installations, troubleshooting, and Windows migrations.
Assistant Manager/Sales Representative
Bunches for Africa
Dec 2014 - May 2015 (5 months)
Managed staff, stock, and sales operations, including checking on existing business and assisting with deliveries.
Desktop Technician Jnr
Fusion Tech
Jun 2013 - Dec 2013 (6 months)
Provided first and second level desktop support, troubleshooting, and upgrades for users on-site.
Education
Degrees, certifications, and relevant coursework
Ackerley College
GCSEs, General Studies
Completed GCSEs at Ackerley College in South Africa in 2014.
Microsoft Virtual Academy
Microsoft Virtual Academy, Information Technology
Completed short courses and ignite challenges through Microsoft Virtual Academy.
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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