Kiran RagbeerKR
Looking for a job

Kiran Ragbeer

@kiranragbeer

I'm an experienced and driven IT operations specialist residing in South Africa. Open to remote work

South Africa
Message

What I'm looking for

Looking to join a fully remote company with a great culture and room to grow and further studies. They should value work/life balance and be open to embracing new technologies. Simple processes and transparency is key for me.

Throughout my career, I have contributed to positive business results through effective organization, prioritization and follow-through of key organizational projects. I have 5 years of experience as an IT support/support engineer, I have developed a diverse skill set that includes extensive experience with both Windows and MacOS, Windows Server, Ubiquiti systems. I am also well-versed in ESET Antivirus, Azure AD, Microsoft Office365, WordPress, and ZohoDesk.

In my previous roles, I have honed my ability to provide both remote and onsite support to clients in a MSP environment, ensuring that their IT systems are always running smoothly. I am also experienced in providing IT support across different countries as this was required from previous work experience.

I recently got into web design which I am proudly self-taught and constantly learning to improve my skills. My preferred tools are WordPress and Elementor. Some of my recent works: nozbanicollections.com and horizonarchitects.co.za

I'm an easy going, focused and hard-working individual that is always willing to push my own boundaries onward to self improvement. Football and gaming are my top interests but I'm always open to trying out new activities and hobbies.

Experience

Nutbourne Ltd logoNL
Current

1st Line IT Support

Nutbourne Ltd

Sep 2023 - Present (7 months)

- Providing technical support via phone and email, diagnosing and resolving issues promptly.
- Coordinating team efforts for efficient service, remotely addressing faults with RMM tools.
- Escalating incidents to meet SLAs, logging and documenting resolutions in the ticketing system. (Halo PSA & ConnectWise)
- Documenting systems and procedures using tools like IT Glue for client benefit.

NetStitch logoNE
Current

Freelance IT support specialist

NetStitch

Mar 2022 - Present (2 years 1 month)

I assist companies with their IT needs by providing managed IT services for their infrastructure. I also help design websites and maintain them accordingly. I supply clients with any IT equipment they might need and assist with repairs as well. I aim to be the one-stop shop for all IT requirements.

Onsite Group logoOG

Support Engineer

Onsite Group

Sep 2020 - Feb 2022 (1 year 5 months)

Provided remote as well as onsite support to clients mainly comprised of schools and other companies ranging from 50 to 150+ users. We also compiled detailed monthly site reports for client and company. Advised schools on how to setup Microsoft Teams for online learning. Performed site installations and assisted customers through ZohoDesk ticketing system.

Terrapinn Ltd logoTL

IT Technician

Terrapinn Ltd

Jan 2018 - May 2020 (2 years 4 months)

Provided desktop support to 40+ users. I was responsible for the entire upkeep of all IT infrastructure. Collaborated with IT manager at head office (UK) to help maintain company network across multiple branches worldwide. Trained users on how to operate Microsoft Teams at launch. Maintained company servers on a daily basis. Attended conference events and setup IT equipment (printers, laptops).

ID

Junior IT Technician

I.T Doctor

Sep 2016 - Feb 2017 (5 months)

Provided friendly, helpful customer service to over 5 customers daily. Maintained and repaired technological equipment and peripheral devices such as routers. Installed well-functioning LAN/WAN and managed components, including servers and IPs. CCTV setup, maintenance and repairs. Installed and upgraded anti-virus software. Installed and configured hardware and software components.

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