Open to opportunities

Terislady Rivera

@terisladyrivera

Message

I deliver high-touch customer experiences across travel, hospitality, sales, and remote operations.

Dominican Republic

Message

What I'm looking for

I'm looking for a customer experience, operations, or project coordination role where I can improve workflows, resolve complex client needs, and contribute to high-quality service across teams.

At Otium International, I manage end-to-end sales and customer service for international tourists, coordinating travel and tour bookings while promoting excursion packages and meeting monthly sales targets.

I've also delivered VIP guest support at Bahía Príncipe Resort and handled high-volume remote inquiries, mortgage documentation verification, and Salesforce case management at First American Title.

Experience

Work history, roles, and key accomplishments

Current

Sales & Customer Experience Representative

Current

Otium International

Jan 2024 - Present (2 years 8 months)

Managed end-to-end sales and customer service requests for international tourists, ensuring seamless travel and tour bookings. Delivered high-touch customer support via phone, email, and live chat, maintaining a high first-contact resolution rate.

CRM Customer Support Sales First Contact Resolutions

Butler & Guest Experience Specialist

Bahía Príncipe Resort

Jan 2021 - Nov 2022 (1 year 10 months)

Provided personalized, VIP-level assistance to hotel guests, efficiently managing dining reservations, special requests, and daily itineraries. Proactively addressed guest inquiries and resolved on-site complaints, maintaining exceptional customer satisfaction levels.

Guest Relations VIP Service Conflict Resolution Administrative Support Customer Satisfaction

Customer Service Representative (Remote)

First American Title

Jan 2019 - Jan 2021 (2 years)

Handled high volumes of customer inquiries via inbound calls and email management systems with high accuracy and professionalism. Reviewed and verified mortgage and title documentation in accordance with strict corporate compliance standards.

Salesforce CRM Data Verification Compliance Email Management Inbound Calls Case Management