Open to opportunities

July Barett

@julybarett

Message

I retain customers, grow sales, and resolve service issues across chat, phone, and CRM platforms.

Dominican Republic

Message

What I'm looking for

I'm looking for a customer service, retention, or sales role where I can resolve customer needs, build loyalty, drive sales, and use my communication and CRM experience to meet business goals.

At ERC Global supporting AOL and Yahoo, I manage customer accounts, educate customers on products and services, and use retention strategies to reduce cancellations and identify upsell opportunities.

I've also supported Lowe's e-commerce customers through Outplex, providing real-time online chat assistance for product inquiries, purchases, recommendations, and order tracking. My approach is efficient, solution-oriented, and focused on customer satisfaction and online sales.

At Concentrix, I handled inbound and outbound retention calls for SiriusXM, using personalized solutions, exclusive offers, and service upgrades to retain subscribers and meet performance targets.

With more than 15 years in customer service and sales, I bring persuasive communication, active listening, empathy, and experience negotiating payment plans for payday-loan collections at Nearshore.

Experience

Work history, roles, and key accomplishments

Current

Sales Retention Agent

Current

ERC Global

Jan 2022 - Present (4 years 8 months)

Managed customer accounts using CRM systems to track interactions and history, strengthening customer loyalty. Demonstrated deep knowledge of AOL products and services to educate customers and drive upsell opportunities.

CRM Customer Retention Upselling Zendesk Salesforce