Looking for a job

Michael Rosenfeld

@michaelrosenfeld

Message

I drive sales and customer success through tailored solutions and proactive support.

Canada

Message

What I'm looking for

I'm seeking a full-time sales or customer service role where I can use inbound and outbound calling, client relationship management, personalized service, and proactive problem resolution to support company growth and client satisfaction.

I build customer relationships through outbound sales, account support, and personalized solutions across technology, telecommunications, and customer service environments.

At Teleperformance GoDaddy, I resolved customer inquiries, supported domain purchases, website tools, email setup, and security solutions, while identifying upselling opportunities through CRM account management.

At ElCO Systems and Aventas/TELUS, I sold computers, peripherals, and business services through cold calling, customer quotes, product presentations, and tailored benefit packages. I managed 80+ outbound calls daily at TELUS and earned a Lenovo Modern Workplace Credential.

I also teach Business English online at Bizmates Philippines Inc, adapting lessons to professionals’ goals and supporting interviews, presentations, proposals, and workplace communication. My background includes high-volume contact-centre support, CATI market research, peer training, and client retention.

Experience

Work history, roles, and key accomplishments

Current

Business English Teacher

Current

Bizmates Philippines Inc

Jun 2025 - Present (1 year 4 months)

Conducts one-on-one online Business English lessons with international professionals, focusing on grammar, speaking skills, and business communication. Supports students with job interviews, presentations, and workplace communication.

English Teaching Business Communication Lesson Planning Customer Relationship Management Online Teaching

Sales and Support Representative

Teleperformance GoDaddy

Jan 2025 - Mar 2025 (2 months)

Provided exceptional customer service, resolving inquiries and ensuring first-call resolution. Assisted customers with domain purchases, website tools, email setup, and security solutions.

Customer Service Technical Support CRM Upselling Troubleshooting

Sales Representative

ElCO Systems

Nov 2023 - Mar 2024 (4 months)

Sold computers and peripherals by providing product recommendations and sending detailed customer quotes. Found and retained customers through strategic cold calling and relationship building.

Cold Calling Sales Customer Relationship Management Product Knowledge Lenovo Products

Sales Representative

Aventas/ Telus

Oct 2021 - Dec 2021 (2 months)

Managed 80+ outbound calls daily to sell TELUS business products and provide tailored solutions. Customized benefit packages for business clients, improving sales conversions and customer retention.

Outbound Sales Cold Calling Presentation Skills Account Management Customer Relationship Management

Contact Centre Customer Service Agent

Expirs/Manpower

Mar 2021 - Jun 2021 (3 months)

Responded to inbound calls regarding COVID-19 vaccine information, providing accurate and timely assistance. Resolved customer concerns and handled escalated calls effectively.

Inbound Calls Customer Service Problem Solving Active Listening Empathy

Market Researcher and Customer Representative

Decision Point Research

Aug 2017 - Mar 2020 (2 years 7 months)

Conducted telephone surveys using the CATI Survey system, gathering accurate market research data. Consistently met and exceeded daily call quotas and assisted in training new team members.

CATI Market Research Telephone Surveys Data Collection CRM Training