Michael Okoduwa

Provide advanced technical support to enterprise customers using Microsoft 365 services, investigating and resolving issues related to collaboration, messaging, voice calling, and calendaring. Utilize tools such as PowerShell, Admin Centers, and diagnostic portals to troubleshoot and document cases.

Designed and developed customizations in AL for Dynamics 365 Business Central, including extensions, modules, and reports. Integrated with third-party systems via APIs and migrated legacy C/AL code to AL, handling deployment and version control.

Performed card operations including activation, deactivation, cancellation, whitelisting, and transaction queries using the Card Management System. Worked with Visa and MasterCard as a Fraud Analyst to investigate suspicious transactions.

Performed daily quality control and maintenance of LED/LCD screens, troubleshooting hardware and software issues. Resolved incidents related to hardware, networks, and software faults.

Represented corps members in the local government and acted as an intermediary between corps members and NYSC management.

Taught students concepts in mathematics, physics, and chemistry, motivating them to maximize academic performance and preparing them for certificate exams.

Assessed casualty conditions and applied first aid treatments. Supported events to ensure safety and attended refresher courses in CPR and emergency management.

Participated in Python projects including web scraping, automation of web searches, and extracting data to save in a MySQL database.

Involved in testing and maintenance of transmission equipment such as transformers, circuit breakers, and isolators. Performed battery bank maintenance and cable termination.

Grade: Second Class (Upper Division)

Bachelor of Engineering in Electrical/Electronic Engineering from the University of Benin, graduating with Second Class Upper Division.