Favour Mabunmi
@favourmabunmi
I troubleshoot Power Platform solutions and automate business workflows.
NigeriaWhat I'm looking for
I've supported Microsoft customers and partners across EMEA, troubleshooting Power Platform solutions and translating business process problems into technical solutions.
At Microsoft and TeKnowledge, I test, debug, and resolve issues in Power Automate, Power Virtual Agents, and related platform solutions. I also build workflows that streamline repetitive tasks, reduce errors, and improve efficiency.
I bring a background in customer support, data analysis, and training, including delivering technical training on Power Automate and Copilot Studio. I enjoy learning, meeting people, and sharing knowledge while helping teams build reliable automated solutions.
Experience
Work history, roles, and key accomplishments
Conducted technical training sessions on Power Automate and Copilot Studio to new members of the team.
Guided team members in building, testing, and deploying automated solutions and copilots.
- Collaborate with business stakeholders, functional consultants, solution architects, data analysts, application developers, and compliance administrators to understand their business requirements, identify problems within their flow processes and translate them into technical solutions.
- Perform testing, debugging and troubleshooting of Power Platform Solutions to ensure quality and reliability
- Provide technical support for Microsoft customers and partners in EMEA region that use the Power Platform.
- Collaborate with business stakeholders, functional consultants, solution architects, data analysts, application developers, and compliance administrators to understand their business requirements, identify problems within their flow processes and translate them into technical solutions.
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- Act as the primary technical contact for corporate customers
- Deliver advanced troubleshooting and problem-solving solutions
- Diagnose and resolve technical issues in Power Automate and Power Virtual Agent
Worked as Data Analyst at Side Hustle Internship.
Worked as Customer Support Executive at Access Bank Plc.
Worked as Customer Service, Experience & Support at Rendize.
Worked as Teacher at National Youth Service Corps.
Education
Degrees, certifications, and relevant coursework
DataCamp
Associate's degree, Data Analytics
Lagos State University
Bachelor of Education - BEd, Chemistry
2015 - 2019
Lagos State University
Bachelor of Education, Chemistry
2015 - 2019
Pursued a Bachelor of Education in Chemistry, gaining a strong foundation in scientific principles and teaching methodologies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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