Ihewulezi Godwin

Served as point of escalation for critical support cases and diagnosed complex issues that regular support engineers struggled with. Mentored junior engineers, enforced quality standards, and collaborated with Microsoft engineering/product while reporting trends to management.

Designed, developed, tested, and maintained software applications across front-end, back-end, and full-stack development. Wrote clean, well-documented code in Python, PHP, and SQL and delivered iterative solutions using Scrum and Kanban with cross-functional teams.

Provided remote technical support to Microsoft customers across EMEA and NOAM, resolving operating system and Office 365 issues within turnaround time and with minimal escalation. Conducted system diagnosis and troubleshooting across software, hardware, and network-related challenges while driving customer satisfaction.

Handled customer inquiries on balances, transactions, charges, and interest rates, including resolving debit card compromises by issuing new credentials. Managed high-volume cash handling, reconciled cash drawers, logged cashier’s checks, and addressed discrepancies accurately.

Checked and troubleshot office computer hardware, including printers and scanners, to support day-to-day operations. Managed the bank’s online social media accounts by collecting customer feedback and routing it to the responsible units for action.

Handled customer inquiries and concerns through active listening and clear communication, servicing approximately 250 calls per 10 hours. Supported continuous improvement by participating in problem-solving activities and performing duties in line with applicable policies and regulatory guidelines.

Completed an MSc in Computer Science at Crawford University (Igbesa) in 2022.

Completed WASSCE through the West African Examination Council at Kems College in 2011.

Pursuing a Diploma in Data Science at AltSchool Africa starting in 2025.

Completed a B.Sc in Computer Science at Houdegbe North American University in 2016.