Looking for a job

Odinaka Ordu

@odinakaordu

Message

I lead Dynamics 365 Finance and Operations support teams, resolving complex ERP and cloud customer issues.

Nigeria

Message

What I'm looking for

I'm seeking a challenging opportunity to innovate and uphold exceptional service standards across D365, ERP solutions such as Oracle, and cloud platforms including Google Cloud and AWS.

I lead technical support for Microsoft Dynamics 365 Finance and Operations at Teknowledge, guiding engineers through complex customer issues, case management, and technical troubleshooting.

I've supported Microsoft customers and partners across North America with deployments, database refreshes, imports and exports, batch jobs, security, email alerts, and root-cause analysis. I achieved a 95% successful resolution rate while contributing bug reports and product improvements.

My background also includes systems administration at Bestfin and support implementation for Google My Business and Opera for Business. I'm eager to apply my ERP, cloud, and customer-support experience across D365, Oracle, Google Cloud, and AWS environments.

Experience

Work history, roles, and key accomplishments

Current

Technical Lead

Current

Tekknowledge

Dec 2023 - Present (2 years 9 months)

Led a team of technical support professionals, providing guidance, troubleshooting, and case management training. Collaborated with cross-functional teams to escalate issues and implement system improvements.

Dynamics 365 Finance And Operations Technical Support Team Leadership Security Compliance Documentation Training

Tech Support - Microsoft Dynamics 365 Finance and Operations ERP

Tekknowledge

Jul 2021 - Dec 2023 (2 years 5 months)

Delivered frontline technical support to Microsoft customers and partners, resolving issues via phone, email, and remote tools. Achieved a 95% successful resolution rate with high customer satisfaction.

Dynamics 365 Finance And Operations Technical Support Troubleshooting Customer Service Case Management Training

Team Lead - OperaAds (Opera For Business)

OperaAds

Nov 2019 - Jul 2021 (1 year 8 months)

Provided support and implementation for business setup, backend support, and relocation for continuous platform use. Compiled documents, notifications, escalation, tracking, and follow-up of all support requests.

Support Implementation Backend Support Documentation Escalation Management Trackings

System Administrator

Bestfin

Apr 2021 - Jun 2021 (2 months)

Maintained and administered computer networks and related computing environments, including systems software, applications, and configurations. Performed disaster recovery operations and data backups when required.

Network Administration Troubleshooting Security Disaster Recovery Monitoring

Survey Administrator

KPMG

Mar 2019 - Jun 2019 (3 months)

Attended training for the banking industry customer satisfaction survey (BICSS) and carried out questionnaires for corporate banking and individual bank users. Compiled results for reporting.

Survey Administration Data Collection Reporting