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Loyiso Nguza

@loyisonguza

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Experienced IT administrator with a focus on technical support.

South Africa

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What I'm looking for

I am looking for a role that offers opportunities for growth and a collaborative work environment.

I am an IT professional with over 8 years of experience in resolving client IT issues and maintaining infrastructure. My expertise lies in technical support, system administration, and customer service, which has allowed me to effectively support various IT environments.

Currently, I work as an IT support and maintenance consultant at Edublox Reading and Learning Clinic, where I manage IT infrastructure support for 32 clinics. My role involves configuring and supporting Windows operating systems, administering Microsoft 365, and developing IT support processes. I have also worked in various capacities, including temporary IT officer and junior network administrator, where I provided support to hundreds of users.

My educational background includes a Master Network Engineer certification and a CCNA in Routing and Switching. I am committed to continuous learning and have recently obtained my Microsoft Certified: Azure Fundamentals certification. I am passionate about leveraging my skills to enhance IT operations and improve user experiences.

Experience

Work history, roles, and key accomplishments

Current

IT Support and Maintenance Consultant

Current

Edublox Reading and Learning Clinic

Jan 2019 - Present (6 years 5 months)

Provided IT infrastructure support and maintenance for 32 clinics, including configuration and support for Windows operating systems and Microsoft 365. Developed IT support processes and managed LAN and WAN support.

IT Support Configuration Customer Service LAN Support

Temporary IT Officer

Dlogan Group

May 2018 - Oct 2018 (5 months)

Delivered IT infrastructure support and maintenance to over 300 users, including support for Windows and Mac OS, printers, and mobile devices. Managed CRM support and voice over IP configuration.

IT Support CRM LAN Support

Junior Network Administrator

Screenline 1971 Pty Ltd

May 2016 - Oct 2017 (1 year 5 months)

Provided IT infrastructure support and maintenance to over 100 users, focusing on LAN and WAN support, Microsoft Office support, and IT security solutions including firewalls and antivirus.

IT Support LAN Support Microsoft Office IT Security

Remote Support Engineer

EOH Managed Services: Public Sector

Apr 2015 - May 2017 (2 years 1 month)

Provided second line IT support at client sites with over 800 users, including support for Windows operating systems, network printers, and VPN connections.

Network Printer Support LAN Support

Desktop Support Engineer

Intergr8 IT

Feb 2014 - Dec 2014 (10 months)

Provided first and second-line IT support at client sites with over 1000 users, including desktop and laptop building, printer support, and active directory administration.

Desktop Building Active Directory LAN Support

Education

Degrees, certifications, and relevant coursework

Microsoft

Azure Fundamentals Certification, Cloud Computing

2016 - 2016

Achieved Microsoft Certified: Azure Fundamentals certification, validating knowledge of cloud concepts and core Azure services.

Torque IT

Cisco SWITCH Certification, Networking

2015 - 2016

Completed SWITCH Version 2.0 course, focusing on implementing Cisco IP switched networks, enhancing skills in network design and management.

Infosec Institute

CCNA Certification, Networking

2013 - 2013

Achieved CCNA certification in Routing and Switching, demonstrating proficiency in network fundamentals, LAN switching technologies, and routing technologies.