Open to opportunities

Michael Ifeanyi Agwude

@michaelifeanyiagwude

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Knowledgeable individual with experience in management and customer service.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and encourages innovative solutions.

I am a dedicated professional with a strong background in management, customer service, and sales. My experience as a Customer Success Coordinator at Elephant Healthcare Nigeria has equipped me with the skills to conduct facility needs assessments and train users on software applications, ensuring optimal performance and client satisfaction. I excel in establishing new revenue streams and enhancing client retention through effective communication and relationship-building.

Previously, I served as a Monitoring/Evaluation Officer at the State Emergency Management Agency, where I automated data collection processes and developed comprehensive Monitoring and Evaluation Plans. My analytical skills allowed me to visualize project progress effectively, contributing to the growth of nonprofit initiatives. My role as a Sales Agent further honed my ability to analyze market trends and customer needs, driving sales and fostering strong client relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Coordinator

Current

Elephant Healthcare Nigeria

Mar 2023 - Present (2 years 3 months)

Responsible for conducting facility needs assessments, training site Champions on software features, and facilitating the setup of stations with tablets for real-time testing of Elephant Software. Ensures effective user training across facilities.

Training

Monitoring/Evaluation Officer

State Emergency Management Agency

Mar 2022 - Dec 2022 (9 months)

Automated data collection and reporting operations, developed Monitoring and Evaluation Plans, and applied data visualization techniques to track project progress and departmental targets.

Monitoring Data Visualization Reporting

Field Data Collector

Save The Child Initiative

Jul 2022 - Sep 2022 (2 months)

Conducted door-to-door interviews, collected participant data, and maintained databases for tracking correspondence and record keeping.

Data Communication Databases

Sales Agent

Fareast Mercantile Company Ltd

Jan 2021 - Jan 2022 (1 year)

Displayed product samples to customers, controlled inventory, analyzed sales performance, and developed client relationships to boost revenue through effective presentations.

Sales Inventory

Presenter/Journalist

Authority FM

Jan 2019 - Feb 2020 (1 year 1 month)

Managed social media, created engaging stories, and developed interactive elements for listener participation, enhancing audience engagement significantly.

Social Media Interviewing Broadcasting

Education

Degrees, certifications, and relevant coursework

Chukwuemeka Odumegwu Ojukwu University

Bachelor of Science, Political Science

2018 - 2021

Pursued a Bachelor of Science in Political Science, focusing on the study of political systems, governance, and public policy. Developed critical thinking and analytical skills through coursework and projects.