Open to opportunities

Andrea Nkechicho Abudei

@andreankechichoabude

Message

Customer-focused professional specializing in remote customer support and partnership management.

Nigeria

Message

What I'm looking for

I am looking for a remote Customer Support or Customer Success role where I can use strong communication, partnership management, and problem-solving to improve client satisfaction and drive operational impact.

I am a customer-focused professional with experience in client communication, partnership management, and stakeholder engagement across health and tech sectors. I have supervised teams, coordinated partner onboarding, and driven service improvements that strengthened relationships and supported product growth.

I combine strong communication, empathy, and problem-solving with technical proficiency in CRM systems, Microsoft Office, Google Workspace, ClickUp, Notion, and design tools to deliver efficient remote customer support and successful program coordination. I seek to apply these skills to a remote Customer Support or Customer Success role where I can contribute to client satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Partnership & Growth Manager

Current

Farm Alert Ltd.

Jul 2025 - Present (8 months)

Manage daily operations and a team of 4 customer service officers to optimize workflow, improve partner engagement, and drive product sales through strengthened client relationships and onboarding processes.

Partner Management Customer Support Team Leadership Stakeholder Engagement CRM Onboarding Documentation

Data Collection, M&E Officer

Project Health Aid Initiative

Feb 2025 - Mar 2025 (1 month)

Coordinated community outreach for programs serving 2,000+ beneficiaries, maintained beneficiary records, developed monitoring tools, and prepared detailed reports for partners and stakeholders.

Data Collection Monitoring & Evaluation Reporting Survey Tools

Programmes Assistant

Shalom Health Foundation

Nov 2024 - Mar 2025 (4 months)

Coordinated community health programs and training sessions, maintained program documentation for monitoring and evaluation, and designed communication materials to improve community engagement.

Community Outreach Program Coordination M&E Documentation Canva Reporting Training Delivery

Operations / Customer Support Coord.

Recomaze AI

Jan 2025 - Feb 2025 (1 month)

Coordinated remote team workflows, tracked project tasks in ClickUp, monitored KPIs via Google Sheets, and managed email correspondence and meeting documentation to support sales and operations.

ClickUp KPI Tracking Google Sheets Remote Team Management Sales Support Project Tracking

Public Health Officer

Ministry of Food and Agriculture

Sep 2023 - Jul 2024 (10 months)

Delivered training and stakeholder support on food safety and public health, coordinated awareness campaigns, and improved safe food handling compliance by 30% through targeted education and interventions.

Public Health Food Safety Training Delivery Stakeholder Engagement Campaign Coordination Diagnostics Community Outreach Monitoring