Open to opportunities

Joris Sterk

@jorissterk

Message

I am an experienced Customer Success Manager driving adoption, retention and growth through training

Spain

Message

What I'm looking for

I’m seeking a customer-success role where I can drive adoption, retention and revenue through onboarding, training, cross-functional partnership, and strategic account growth in a collaborative, growth-oriented company.

I am a Customer Success Manager with six years of experience focused on driving customer satisfaction, adoption and retention through relationship-building and tailored success plans. I consistently partner with customers to align product usage to their business goals.

I have developed and delivered product training programs and monitored customer health to drive adoption and expansion. I have a track record of closing cross-sell opportunities and securing customer referrals and references.

I collaborate closely with marketing, support, sales and technical implementation teams to resolve issues and ensure smooth onboarding and product value realization. I negotiate pricing and terms to balance customer success with company profitability.

I bring a practical, results-oriented approach and a commitment to continuous improvement, helping customers grow their business while maximizing product value and long-term retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Speakap

May 2022 - Present (3 years 4 months)

Developed and delivered product training programs to help customers maximize the value of their product. Monitored customer health on a consistent basis in order to drive adoption, retention, and growth.

Product Training Customer Health Monitoring Customer Relationship Management Cross Functional Collaboration Negotiation

Customer Success

L1NDA

Dec 2021 - May 2022 (5 months)

Managed customer success initiatives, focusing on driving customer satisfaction and engagement. Collaborated with internal teams to resolve customer issues efficiently.

Customer Success Customer Engagement Account Management Customer Retention

Account Manager

L1NDA

Mar 2021 - Dec 2021 (9 months)

Managed client accounts, building strong relationships and identifying opportunities for growth. Negotiated terms to enhance customer retention and product usage.

Account Management Negotiation Customer Retention Sales

Junior Account Manager

L1NDA

Oct 2019 - Mar 2021 (1 year 5 months)

Supported senior account managers in client interactions and sales processes. Assisted in developing customer success plans and resolving client inquiries.

Sales Support Communication Problem Solving

Junior Account Manager

VCK Travel

Sep 2018 - May 2019 (8 months)

Assisted in managing travel accounts and ensuring customer satisfaction. Supported the sales team in achieving targets and maintaining client relationships.

Travel Management Customer Satisfaction Sales Support Client Relations Communication

Education

Degrees, certifications, and relevant coursework

Hogeschool Inholland

Bachelor, Tourism Management

2013 - 2018

Completed a Bachelor's degree in Tourism Management, gaining comprehensive knowledge of the tourism industry. Studied various aspects of tourism, including management, marketing, and operations.

Hogeschool Inholland

Minor, Entrepreneurship

2016 - 2017

Undertook a minor in Entrepreneurship, focusing on developing business acumen and entrepreneurial skills. Gained insights into starting and managing new ventures.

Universidad Europea de Valencia

Minor, Business

2015 - 2016

Pursued a minor in Business, expanding knowledge in various business disciplines. Developed a foundational understanding of business principles and practices.