Beatriz HERNANDEZ
@beatrizhernandez
Bilingual Auto Claims Supervisor driving operational efficiency, compliance, and team development.
United StatesWhat I'm looking for
I am a bilingual Auto Claims Supervisor with 12+ years of progressive experience in liability, bodily injury, and property damage claims operations. I lead high-performing teams, reduce claim backlogs, and ensure multi-state regulatory compliance while leveraging analytics and structured coaching to improve call quality and productivity.
I have a track record of promoting talent, cutting backlog by over 40%, and driving a 60% improvement in call quality through AWS Amazon Connect and Power BI-driven initiatives. I partner with leadership on workforce planning, training, and operational rollouts to deliver measurable efficiency and quality gains.
Experience
Work history, roles, and key accomplishments
GILed and developed an 8-person bilingual auto claims team handling high-volume multi-state liability and property damage claims, reducing backlog by 40% and improving call quality scores by 60% through analytics-driven coaching and process changes.
GIInvestigated and resolved bodily injury claims including attorney-represented and pro se claimants, evaluated coverage and liability, set reserves, and negotiated settlements while maintaining regulatory compliance and achieving top-quartile production and quality metrics.
GITelephone Representative I
Determined liability and evaluated auto accident claims including personal injury protection and third-party property damage, managing initial claim intake and resolution workflows.
GIClaims Specialist Performance Monitoring Analyst
Performed 120+ monthly claim and call audits for 30 associates to ensure liability accuracy and documentation standards, driving quality improvements through structured coaching feedback and calibration.
Education
Degrees, certifications, and relevant coursework
UUUpper Iowa University
Business Administration
Completed coursework in Business Administration at Upper Iowa University.
Richland Community College
Business Administration
Completed coursework in Business Administration at Richland Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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