Kevin Holoch
@kevinholoch
Innovative senior leader in insurance operations and digital transformation.
What I'm looking for
I am an innovative and strategic senior leader in insurance operations with a proven track record of facilitating digital transformation and driving key results in fast-paced environments. My expertise lies in navigating industry challenges through research, protocol design, and performance upgrades in Property & Casualty (P&C) insurance. I excel in liaising between stakeholders and implementing creative solutions that enhance customer experience and retention.
Throughout my career, I have successfully overseen operational execution of claims, managed large teams, and implemented significant cost-saving initiatives. Notable achievements include launching a mobile estimating platform, coordinating FEMA responses for catastrophic events, and leading a Complex Claims Unit that returned $9M in accuracy. My commitment to fostering a culture of engagement and recruiting top talent has consistently resulted in exceeding revenue and growth objectives.
Experience
Work history, roles, and key accomplishments
Director - P&C Claims & Global Housing
Assurant
Jan 2019 - Present (6 years 4 months)
Oversaw field claim operations for claims adjudication across the US and Canada. Headed strategic planning and execution for functions such as digital transformation, employee engagement, leadership development, large and complex claims oversight, and expense management. Built a specialty Complex Claims Unit from the ground up to return $9M of accuracy in year one and year two.
Branch Claims Manager
American Family Insurance
Jan 2015 - Present (10 years 4 months)
Led a team of 35 across 13 states managing all components of residential property homeowners claims. Presided over a $10M budget and $250M in loss payments annually. Created a specialized Large Loss unit for the Claims Organization whose annual claims exposure totaled $150M+.
Medical Claims Manager
Farmers Insurance
Jan 2013 - Present (12 years 4 months)
Managed a team of 100+, with accountabilities in seven states and Canada. Oversaw medical and personal injury protection claims, with specific ownership of litigated files and arbitration adjudication. Oversaw re-design and implementation of the Independent Medical Examination program to reduce litigation costs, decreasing expenses by $1.3M in 2014.
Property Claims Manager
Farmers Insurance
Jan 2007 - Present (18 years 4 months)
Led a staff of 62 claims professionals in MN and WI across all phases of operations, including customer service, strategic planning, quality control, production, and financial oversight. Drafted and sponsored proactive contractor reform legislation and testified at a senate committee hearing, which resulted in successful enactment of new laws. Developed an industry-leading shingle recycling progra
Education
Degrees, certifications, and relevant coursework
The Institutes
Associates in General Insurance (AINS), General Insurance
Earned an Associate's degree in General Insurance from The Institutes. Acquired foundational knowledge and professional skills in the insurance industry.
Southern Illinois University, Carbondale
Bachelors in Administration of Justice, Administration of Justice
Completed a Bachelor's degree focusing on the administration of justice. Gained comprehensive knowledge in legal frameworks and justice systems.
Southern Illinois University, Carbondale
Associates in Law Enforcement Intelligence Analysis, Law Enforcement Intelligence Analysis
Obtained an Associate's degree specializing in law enforcement intelligence analysis. Developed skills in data interpretation and strategic analysis for law enforcement.
Availability
Location
Authorized to work in
Job categories
Skills
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