Bianca Buckingham

I am a strategic claims leader with over 10 years of experience in the property and casualty insurance industry. My career has been dedicated to optimizing claims processes and implementing innovative AI-powered solutions that align operational strategies with customer experience and compliance goals. I have a proven track record of success in executive reporting, regulatory compliance, and managing cross-functional teams, which has allowed me to drive significant improvements in claims lifecycle efficiency.

Currently, I serve as a Senior Claims Manager at Liberty Mutual Insurance, where I advise leadership on digital transformation initiatives and manage enterprise-level strategic claims projects. My role involves leading user acceptance testing, backlog grooming, and KPI reporting for cross-functional teams. I am recognized for my ability to design effective training modules and executive dashboards that support claims modernization and enhance performance outcomes.

Throughout my career, I have been committed to fostering collaboration across compliance, legal, and IT teams to launch strategic initiatives and training programs. My expertise in claims technology and data reporting tools, combined with my strong communication skills, enables me to improve data transparency and decision-making at all levels of the organization.