Open to opportunities

Gregory Farrell

@gregoryfarrell

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Technical account manager turned full‑stack technical operations leader.

United States

Message

What I'm looking for

I seek roles where I can lead technical operations and systems integration, enforce compliance, improve automation, and deliver reliable executive reporting within regulated or enterprise environments.

I am a technical account manager and operations director with 13+ years bridging enterprise client management and complex software systems. I combine cross-functional leadership, high-stakes dispute resolution, and executive-level analytics to deliver reliable operational outcomes.

After a formal pivot to software development (B.S., Western Governors University), I have led full‑stack implementations, API integrations, DNS/security configuration (MX, SPF, DKIM), and rigorous UAT for regulated environments and e-commerce rollouts.

I prioritize operational rigor, compliance automation, and clear executive reporting, and I enjoy translating regulatory requirements into actionable business logic and resilient technical systems.

Experience

Work history, roles, and key accomplishments

Current

Technical Operations Manager

Current

Excelsior Genetics

Jan 2024 - Present (2 years 2 months)

Directed end‑to‑end technical setup and digital infrastructure for a regulated NYS startup, launched corporate and e‑commerce domains and implemented automated compliance gates.

Technical Operations UAT API Integration Payment Gateways AWS

Director of Collections

Glazer Properties

Jan 2007 - Jan 2020 (13 years)

Directed a department managing a portfolio of 1,000+ commercial real estate accounts, leading high‑stakes dispute resolution, multi‑state compliance enforcement, and executive financial reporting.

Account Management Dispute Resolution & Compliance Financial Reporting CRM Analytics

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Software Development

2020 - 2023

Activities and societies: Relevant coursework: Data Structures & Algorithms, Software Engineering, ITIL Foundation, CompTIA Project+, UI/UX Design.

Completed a three-year Bachelor of Science in Software Development to pivot into software engineering with coursework in data structures, software engineering, and related certifications.