Open to opportunities

Michael Asamoah

@michaelasamoah

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Customer-focused support professional with 4+ years of experience.

United States

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What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dedicated customer support professional with over four years of experience in assisting clients through various channels, including chat, email, and in-person interactions. My ability to resolve issues quickly and effectively has earned me a reputation for delivering exceptional service. I thrive in fast-paced environments, where my multitasking skills and calm problem-solving approach come into play, ensuring that clients feel valued and understood.

Throughout my career, I have honed my skills in conflict resolution and empathy, which are crucial in maintaining strong client relationships. My experience as a Freelance Audio Engineer has allowed me to support clients during the recording and production process, translating complex technical terms into clear instructions. Additionally, my role as a Shift Manager at Firehouse Subs has equipped me with the ability to train new employees and balance customer service with operational tasks, further enhancing my leadership capabilities.

Experience

Work history, roles, and key accomplishments

Current

Shift Manager / Crew Trainer

Current

Firehouse Subs

Aug 2020 - Present (4 years 11 months)

Resolved customer concerns and ensured satisfaction in a high-volume environment. Trained new employees on communication protocols and service expectations.

Customer Service Conflict Resolution Food Preparation Operational Management

Current

Audio Engineer & Client Support

Current

Freelance

Dec 2019 - Present (5 years 7 months)

Supported clients via chat, email, and video calls throughout the recording and production process. Translated technical audio terms into clear instructions for non-technical clients.

Customer Support Audio Engineering Client Relationship Management Troubleshooting Technical Translation

Choir Director

Revival International Church

Aug 2020 - Mar 2024 (3 years 7 months)

Led virtual and in-person rehearsals and performances. Provided vocal coaching and logistical planning for events.

Choir Direction Vocal Coaching Event Planning Virtual Collaboration Communication

Social Media Manager

Bands & Models

Sep 2017 - Feb 2022 (4 years 5 months)

Wrote engaging captions and communicated with fans to maintain a consistent brand voice. Managed comments, DMs, and public interactions to enhance engagement.

Social Media Management Content Creation Brand Voice Community Engagement Digital Communication

E-commerce Business Owner

Zealous Steals

Aug 2018 - Mar 2020 (1 year 7 months)

Managed customer support for online orders via email and messaging. Handled returns, inquiries, and complaints with professionalism.

Customer Support order fulfillment Brand Reputation

Education

Degrees, certifications, and relevant coursework

Columbus State Community College

Associate of Arts, Communications

Completed an Associate of Arts degree with a focus on Communications. Developed strong communication skills applicable to various professional settings.