I handle 80+ customer inquiries daily at Artists And Music Group LLC across phone, email, and chat, helping clients with onboarding, services, troubleshooting, billing, and account management.
I use CRM systems, ticketing tools, QuickBooks, and office tools to resolve issues efficiently, maintain accurate records, and ensure timely follow-ups. I also collaborate with internal teams to improve service processes and customer satisfaction.
Previously, I supported new and existing clients at Morena Music Inc., strengthening retention through responsive communication and service.
My earlier work at Alacran Records Inc. combined client support with audio production, including technical assistance and equipment-related troubleshooting. I'm bilingual in English and Spanish and have expanded my technical background through IT, networking, and AI foundations training.
