At Hespera Jewelry Co., I directed daily support operations across help desk and live-shopping channels, managing team coverage and complex escalations. I standardized workflows and created Excel tracking tools to monitor performance, contributing to a reduction in response times from 3–5 days to same-day service.
At Mims Recording, I engineered 28 tracks during a four-year collaboration with indie act Pomplamoose, contributing to more than 10 million streams. I also worked as a fine-dining server and sommelier at République, where I used my Court of Master Sommeliers training to elevate wine sales and address guest concerns.
