Loz User

I've supported customers and patients for Primary.com and Keeps through Compass Experience Labs, resolving high-volume phone, chat, and email inquiries while maintaining consistently high CSAT.

At Primary.com, I process manually evaluated returns, manage support reporting in Google Sheets and Docs, and use Zendesk, Shopify, Olark Chat, Loop Returns, Jira, and Rocket/Whiplash to take tickets from issue to resolution. I enjoy getting into the weeds of tricky returns and messy support queues while balancing policy compliance with customer satisfaction.

Alongside customer support, I've moderated social media communities, built marketing outreach materials, and spent a decade delivering recording, mixing, mastering, live sound, and coaching services to independent artists. I also restore and modify vintage keyboards and use Linux, Bash, Python, JavaScript, and microcontrollers for personal projects.