Full time remote customer support/user support, medical, PTO, 401k matching.
Looking for a job
Davis Brigance
@davisbrigance
Expert in customer communication and problem resolution with a proven track record of achieving high satisfaction rates. Communication is Key!
United StatesWhat I'm looking for
12+ years in Customer/User Support has put me in front of every type of customer and allowed me to master the art of customer communication! Proficient with salesforce, Gsuite, Microsoft office, Jira, etc.
Experience
Work history, roles, and key accomplishments
MY
Customer Support Specialist
MyCase
Aug 2023 - Feb 2026 (2 years 6 months)
Monitored phone, email, and chat queues, ensuring customer satisfaction consistently exceeded 90 percent. Tracked customer correspondence in CRM and analyzed service trends to implement improvements.
AU
Community Moderator
Auctane/ShipStation
Apr 2021 - Apr 2023 (2 years)
Tripled user count during moderation tenure through strategic community engagement. Moderated discussions to create a positive, inclusive environment and analyzed user feedback to improve interaction strategies.
SH
User Support Specialist
ShipStation
Apr 2017 - Apr 2021 (4 years)
Ensured compliance with service level agreements in handling all customer inquiries. Collaborated with teams to resolve complex customer inquiries and managed multiple projects simultaneously.
Education
Degrees, certifications, and relevant coursework
JS
James Bowie High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
50k+ USD
Social media
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