Open to opportunities

Irene Carandang

@irenecarandang

Message

Customer service professional with strong technical support experience.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a dedicated customer service professional with over a decade of experience in technical support and content moderation. My journey began with a Bachelor of Science in Computer Science, which laid the foundation for my career in technology and customer service. Currently, I work at TaskUs as a Customer Service Representative and Content Moderator, where I ensure user safety and satisfaction for an international transportation service.

Throughout my career, I have honed my skills in troubleshooting, technical assistance, and customer communication. My previous roles at Sutherland Global Services and Teletech Holdings have equipped me with the ability to manage complex customer inquiries and provide effective solutions. I am passionate about improving processes and enhancing customer experiences, always striving to exceed expectations in every interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative / Content Moderator

Current

TaskUs – LizardBear Tasking Inc.

Jul 2019 - Present (6 years 3 months)

Received inbound calls and responded to email enquiries for an international transportation company. Moderated content for a social ecommerce website/app to ensure user safety. Sent proactive emails and responded to users regarding infringing posts, hacked accounts, and reported content.

Trello Slack Google Sheets Content Moderation Customer Service Email Communication

Subject Matter Expert

Sutherland Global Services Inc.

Aug 2012 - Present (13 years 2 months)

Provided technical assistance and resolved issues for customers of a consumer electronics company. Troubleshot hardware/software faults and created dispatches for part replacement. Communicated with clients via email to check on escalated cases and performed outbound calls to inform customers about repair status.

Technical Support Troubleshooting Email Communication Outbound Calling Process Improvement

Technical Support Representative

Sutherland Global Services Inc.

Sep 2010 - Present (15 years 1 month)

Provided technical assistance and resolved issues raised by customers of a consumer electronics company. Troubleshot hardware/ software faults of system purchased by customers. Created dispatch necessary for part replacement.

Technical Support Troubleshooting Hardware Software Faults Dispatch Creation

Customer Service Representative

Teletech Holdings Inc.

Oct 2008 - Present (17 years)

Interacted with customers of an Australian based telecommunications company. Provided information in response to inquiries about products and services. Handled and resolved complaints.

Customer Service Telecommunications

Administrative Assistant

Batangas Province Chamber of Commerce & Industry, Inc.

Jul 2007 - Present (18 years 3 months)

Performed general clerical duties including photocopying, faxing, mailing, and filing. Responded to member companies inquiries regarding events and membership status. Acted as accounting assistant, preparing disbursement checks and vouchers, filing documents, and updating passbooks.

Clerical Fax Vouchers