Micah Dandridge

Provide one-on-one ABA therapy, conduct behavioral observations, and collect/document data to track treatment progress and support developmental goals.

Handle inbound customer calls for money transfers, account updates, and disputes, ensuring compliance and maintaining high satisfaction and call quality standards.

Assisted residents with ADLs, administered medications per care plans, charted patient information, and provided care for residents with Alzheimer’s, dementia, and seizure disorders.

Delivered customer service in a high-traffic retail environment, processed returns and money transfers, and maintained cash accuracy while adhering to company policies.

Supervised daily shift operations, provided leadership during high-pressure periods, monitored employee performance, and assisted with order fulfillment and customer service.

Enrolled in a Medical Assisting program; coursework and clinical training focused on outpatient medical office procedures and patient care.

Completed high school diploma with coursework preparing for postsecondary training and workforce entry.